• Terms & Conditions

    Terms & Conditions

Loch Ness Guest House - Terms & Conditions


Inappropriate behaviour

It is the Guest House’s policy that all our guests and staff have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour.  Should any actions by a guest be deemed inappropriate by the Manager, or if any inappropriate behaviour is brought to the attention of the Manager, the Guest House reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the managers discretion, or guests may be asked to leave the Guest House.

Children

Children of all ages are more than welcome in the Guest House.  Children of at least 14 can reside in a room by themselves however if there is more than one child,  with any under 14 then the oldest must be over the age of 16.  When booking please indicate if there are children under the age of 18 residing alone in any rooms booked.  One child under the age of four can reside in any room free of charge.  A cot can be provided at no extra cost.

Liability

Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.

Damage to Guest House property

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the Guest House’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit/debit card, or send an invoice for the amount to the registered address.  We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.  Any extra cleaning due to spillages will also incur an extra cleaning fee.  Any marks left by an iron will incur the cost of the full carpet in the room.

Payments

All reservations are held with a credit or debit card.  Please note we cannot confirm any reservation by American Express.  Payment will be taken from the card within 48 hours prior to arrival, unless the reservation is a non  refundable rate which will be taken at the time of booking.   Please note that our cancellation policy is 48 hours prior to arrival and any cancellation or no show within this time will incur 100% charge.

Emergency Procedures

In the event of a fire please follow the fire action procedures displayed in your room.  You can call a member of staff by calling 01320 366375, 01320 366646 or 07736830062.  Please note for Police, Fire Brigade and Ambulance emergencies please call 999.

Removal of guest house property

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit/debit card, or send an invoice for the amount to the registered address.

Tampering with fire detection systems and firefighting equipment

We reserve the right to take action against any guest found to have tampered/interfered with any fire detection equipment throughout the guest house, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the Guest House due to their actions and additionally may be asked to leave the Guest House. Depending on the severity of the guest actions, the Police may become involved at the managers discretion. Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit/debit card, or send an invoice for the amount to the registered address.

Security

We would like to draw guests’ attention to the Hotel Proprietors Act 1956 displayed below. The guest house cannot accept any responsibility for guests’ belongings which are left, lost or allegedly stolen whilst on the premises. We strongly advise guests travelling with valuables to check the terms of their insurance before leaving home. Subject to availability valuables may be deposited in the Guest House safe.

If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed within 3 months of the guest’s departure it will be disposed of by the Guest House.

Please ensure that you lock your room before leaving for any reason; please also close ground floor room windows. 

Loss of or Damage to Guests’ Property

Under the Hotel Proprietors Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however—

  • extends only to the property of guests who have engaged sleeping accommodation at the hotel;
  • is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;
  • does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.

Complaints Policy

Our aim is at all times to provide you with an excellent service. However, if you are unhappy with our service for any reason please write to:
The General Manager, Loch Ness Guest House, Fort William Road, Fort Augustus, PH32 4BQ.

or by email to info@lochnessguesthouse.com

Any complaints received will be dealt with in accordance with our complaints procedure.